Iako radi prilično stresan posao gdje treba munjevito reagirati, ostati smiren i razborit i povući prave konce, Ivanka Tomić, operaterka Županijskog centra 112 Split, kaže da radi najljepši posao na svijetu.
- Lijepo je kad možete pomoći drugima na bilo koji način. Makar ih samo riječima smiriti. Radim ovdje već 13 godina. Početak mi je bio najstresniji. Tad sam dobila poziv o nesreći vlaka u Rudinama. Čujete ljude kako zapomažu, plaču...U svom stažu dobijete puno sličnih poziva.
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Teško je kad s druge strane čujete kako netko oživljava stare roditelje, kako motociklist kojem gori motor zapomaže...Nije jednostavno nositi se s tim, ali naučite ostati pribrani i brzo reagirati povezujući žurne službe kako bi toj osobi pomogli što prije. Spašava me to što ne nosim ovaj posao kući, a kolege na poslu su super, pa se međusobno bodrimo. Na koncu, znam zašto ovo radim jer pomaganje drugima me čini sretnom. Zapravo, živim svoj san - iskreno će nam Ivanka, inače volonterka u DVD Dalmacija Dugi Rat.
Upoznali smo je prilikom posjeta operativnom centru Županijskog centra 112 Split gdje u smjenama radi ukupno 19 operatera. Ovaj put uz nju u smjeni su bili operateri Joško Gunjača, Divna Popović, Jerko Stipanović i voditelj Marin Ivanković. Splitski centar dio je mreže od 20 županijskih centara koji zaprimaju pozive na broj 112 i to direktnim pozivima, sms porukama i e-pozivom iz vozila.
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Tijekom našeg posjeta, u svega dva sata i 15 minuta, splitski centar zaprimio je 30 - ak poziva.
- Najviše je bilo onih medicinskih intervencija. Vrućine su, pa hitna ima dosta posla. Jednom starijem gospodinu se pozlilo u Kaštelima, imali smo epi napad kraj Studentskog doma, a zvali su nas zbog svađe oko plažnog mjesta u Baškoj vodi. Jedan je ostavio šugamane preko noći da mu čuvaju plažu, pa je izbila svađa koju je na koncu riješila policija i komunalni redar - čita nam zabilježene pozive operater Joško dok mu kolegica Ivanka rješava poziv iz Podgore - krađa novčanika na plaži, jedna od učestalih ljetnih dojava.
- Lani smo zaprimili više od 103 tisuće poziva od čega ih je 7500 na stranim jezicima. Samo ovog srpnja imali smo 11.300 poziva. Svi naši operateri dobro su obučeni za rad, a svi znaju barem jedan strani jezik. Pokrivamo engleski, talijanski, mađarski, slovački, njemački, a u kontaktu smo sa svim veleposlanstvima i konzulatima u slučaju ostalih govornih područja - kaže nam voditelj centra Marin.
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Kod ove ekipe, sve funkcionira ko sat. Oni odrađuju onaj nevidljivi dio pomoći drugima, a zapravo vuku one glavne konce povezujući sve žurne službe kao i sve relevantne osobe koje trebaju reagirati u slučaju poziva preko centra.
Od uspostave broja 112 u Hrvatskoj, od 2005, godine do kraja 2021. zaprimljeno je više od 32 milijuna poziva. Lani su svi županijski centri primili oko 1,8 milijuna poziva ukupno.
- Splitski centar kao regionalni pokriva četiri dalmatinske županije. U slučaju preoterećenja nekog centra, pozivi se proslijeđuje drugom. Tako je primjerice u slučaju velikog potresa u Zagrebu, Split prihvatio, pozive prema zagrebačkom centru, dok je bilo obrnuto kada je 2017. godine izbio požar u Splitu. Također, u slučaju kvara na vezama, prihvaćamo pozive od drugih pa se ne može dogoditi da se poziv prema 112 ne realizira.
Znate li da je 112 jedini broj koji se može nazvati sa zaključanog mobitela, a ako nazovete 911 dobit ćete opet 112? Imamo mogućnost geolociranja pozivatelja i ako mu je sakriven broj - otkriva nam Srđan Kuščević, pročelnik Područnog ureda civilne zaštite Split.
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Veli kako često otkriju neki novi 'moment' oko poziva. Primjerice, za vrijeme Ultra festivala dobili su poziv u pomoć s pametnog sata.
- S Apple watcha. Stigla je poruka da vlasnik uređaja, inače Finac, treba pomoć ali ne može razgovarati. Locirali smo ga u jednom hotelu i tražili da osoblje provjeri je li s čovjekom sve u redu. Našli su ga u lošem stanju. Pozlilo mu je ali je uspio stisnuti dva botuna na satu i tako aktivirao poziv u pomoć - priča nam pročelnik dodajući kako je ovogodišnja Ultra prošla relativno mirno za razliku od one prve kada je tijekom čitavog srpnja centar zaprimio čak 47 tisuća poziva.
Među pozivima najviše je pak onih medicinskih, pa sigurnosnih, vatrogasnih, te složenih.
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- Ljudi su prepoznali važnost broja 112, pa nema puno nenamjenskih poziva. Među potonjima bude svašta: znamo li nečiji broj, koju tabletu popiti, jel' ovo sad bio potres, hoće li bit opet, nešto šuška, nešto klapa...- kroz smijeh će operaterka Divna.
S kolegama se složila da su najljpši oni trenuci kada pomognu djeci i kad dobiju povratnu informaciju da je s djetetom sve u redu.
- Jedan dječak nam je sam došao na vrata. Izgubio se po gradu, a kako je mjesec dana prije posjetio centar sa školom, sjetio se puta do nas. Baš nas je oduševio - veli Ivanković.
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[title] => Ivanka Tomić Dežurna smjena Operater Joško Gunjača Operater Jerko Stipanović Voditelj Županijskog centra Marin Ivanković Operaterka Divna Popović Jerko Stipanović Pročelnik Srđan Kuščević Marin Ivanković i Srđan Kuščević Pročelnik Srđan Kuščević
Iako radi prilično stresan posao gdje treba munjevito reagirati, ostati smiren i razborit i povući prave konce, Ivanka Tomić, operaterka Županijskog centra 112 Split, kaže da radi najljepši posao na svijetu.
- Lijepo je kad možete pomoći drugima na bilo koji način. Makar ih samo riječima smiriti. Radim ovdje već 13 godina. Početak mi je bio najstresniji. Tad sam dobila poziv o nesreći vlaka u Rudinama. Čujete ljude kako zapomažu, plaču...U svom stažu dobijete puno sličnih poziva.
---
Teško je kad s druge strane čujete kako netko oživljava stare roditelje, kako motociklist kojem gori motor zapomaže...Nije jednostavno nositi se s tim, ali naučite ostati pribrani i brzo reagirati povezujući žurne službe kako bi toj osobi pomogli što prije. Spašava me to što ne nosim ovaj posao kući, a kolege na poslu su super, pa se međusobno bodrimo. Na koncu, znam zašto ovo radim jer pomaganje drugima me čini sretnom. Zapravo, živim svoj san - iskreno će nam Ivanka, inače volonterka u DVD Dalmacija Dugi Rat.
Upoznali smo je prilikom posjeta operativnom centru Županijskog centra 112 Split gdje u smjenama radi ukupno 19 operatera. Ovaj put uz nju u smjeni su bili operateri Joško Gunjača, Divna Popović, Jerko Stipanović i voditelj Marin Ivanković. Splitski centar dio je mreže od 20 županijskih centara koji zaprimaju pozive na broj 112 i to direktnim pozivima, sms porukama i e-pozivom iz vozila.
---
Tijekom našeg posjeta, u svega dva sata i 15 minuta, splitski centar zaprimio je 30 - ak poziva.
- Najviše je bilo onih medicinskih intervencija. Vrućine su, pa hitna ima dosta posla. Jednom starijem gospodinu se pozlilo u Kaštelima, imali smo epi napad kraj Studentskog doma, a zvali su nas zbog svađe oko plažnog mjesta u Baškoj vodi. Jedan je ostavio šugamane preko noći da mu čuvaju plažu, pa je izbila svađa koju je na koncu riješila policija i komunalni redar - čita nam zabilježene pozive operater Joško dok mu kolegica Ivanka rješava poziv iz Podgore - krađa novčanika na plaži, jedna od učestalih ljetnih dojava.
- Lani smo zaprimili više od 103 tisuće poziva od čega ih je 7500 na stranim jezicima. Samo ovog srpnja imali smo 11.300 poziva. Svi naši operateri dobro su obučeni za rad, a svi znaju barem jedan strani jezik. Pokrivamo engleski, talijanski, mađarski, slovački, njemački, a u kontaktu smo sa svim veleposlanstvima i konzulatima u slučaju ostalih govornih područja - kaže nam voditelj centra Marin.
---
Kod ove ekipe, sve funkcionira ko sat. Oni odrađuju onaj nevidljivi dio pomoći drugima, a zapravo vuku one glavne konce povezujući sve žurne službe kao i sve relevantne osobe koje trebaju reagirati u slučaju poziva preko centra.
Od uspostave broja 112 u Hrvatskoj, od 2005, godine do kraja 2021. zaprimljeno je više od 32 milijuna poziva. Lani su svi županijski centri primili oko 1,8 milijuna poziva ukupno.
- Splitski centar kao regionalni pokriva četiri dalmatinske županije. U slučaju preoterećenja nekog centra, pozivi se proslijeđuje drugom. Tako je primjerice u slučaju velikog potresa u Zagrebu, Split prihvatio, pozive prema zagrebačkom centru, dok je bilo obrnuto kada je 2017. godine izbio požar u Splitu. Također, u slučaju kvara na vezama, prihvaćamo pozive od drugih pa se ne može dogoditi da se poziv prema 112 ne realizira.
Znate li da je 112 jedini broj koji se može nazvati sa zaključanog mobitela, a ako nazovete 911 dobit ćete opet 112? Imamo mogućnost geolociranja pozivatelja i ako mu je sakriven broj - otkriva nam Srđan Kuščević, pročelnik Područnog ureda civilne zaštite Split.
---
Veli kako često otkriju neki novi 'moment' oko poziva. Primjerice, za vrijeme Ultra festivala dobili su poziv u pomoć s pametnog sata.
- S Apple watcha. Stigla je poruka da vlasnik uređaja, inače Finac, treba pomoć ali ne može razgovarati. Locirali smo ga u jednom hotelu i tražili da osoblje provjeri je li s čovjekom sve u redu. Našli su ga u lošem stanju. Pozlilo mu je ali je uspio stisnuti dva botuna na satu i tako aktivirao poziv u pomoć - priča nam pročelnik dodajući kako je ovogodišnja Ultra prošla relativno mirno za razliku od one prve kada je tijekom čitavog srpnja centar zaprimio čak 47 tisuća poziva.
Među pozivima najviše je pak onih medicinskih, pa sigurnosnih, vatrogasnih, te složenih.
---
- Ljudi su prepoznali važnost broja 112, pa nema puno nenamjenskih poziva. Među potonjima bude svašta: znamo li nečiji broj, koju tabletu popiti, jel' ovo sad bio potres, hoće li bit opet, nešto šuška, nešto klapa...- kroz smijeh će operaterka Divna.
S kolegama se složila da su najljpši oni trenuci kada pomognu djeci i kad dobiju povratnu informaciju da je s djetetom sve u redu.
- Jedan dječak nam je sam došao na vrata. Izgubio se po gradu, a kako je mjesec dana prije posjetio centar sa školom, sjetio se puta do nas. Baš nas je oduševio - veli Ivanković.
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Iako radi prilično stresan posao gdje treba munjevito reagirati, ostati smiren i razborit i povući prave konce, Ivanka Tomić, operaterka Županijskog centra 112 Split, kaže da radi najljepši posao na svijetu.
- Lijepo je kad možete pomoći drugima na bilo koji način. Makar ih samo riječima smiriti. Radim ovdje već 13 godina. Početak mi je bio najstresniji. Tad sam dobila poziv o nesreći vlaka u Rudinama. Čujete ljude kako zapomažu, plaču...U svom stažu dobijete puno sličnih poziva.
Teško je kad s druge strane čujete kako netko oživljava stare roditelje, kako motociklist kojem gori motor zapomaže...Nije jednostavno nositi se s tim, ali naučite ostati pribrani i brzo reagirati povezujući žurne službe kako bi toj osobi pomogli što prije. Spašava m...
